Refund Policy

1. How payment works here

There is no payment gateway. You transfer the amount from your own banking app to the card shown at checkout, quote the order code, and send us the receipt. Somebody then checks it against the account and activates your plan. Every refund below is made the same way, in reverse: by a transfer back to the card you paid from.

2. Before your plan is activated

If you have transferred money and changed your mind before we have confirmed it, tell us and we return the full amount. Nothing has been used yet, so there is nothing to work out.

3. After your plan is activated

If you have not run a search or generated a document, write to us within seven days and we refund in full.

Once searches or documents have been used, we do not refund them: each one costs us real money at the moment you run it, and the result is yours to keep whatever you think of it. We will still look at anything that went wrong on our side — a search that failed, a report that never arrived, a plan activated for the wrong amount — and put it right, usually by crediting the searches rather than reversing the payment.

Search credits bought as a pack never expire. If some are unused and you want the money back instead, we refund the unused portion.

4. What we do not refund

We cannot refund a plan because the professors it found did not reply. Corresponda is a judgment about who is worth writing to; it has never promised an answer, and what the product cannot do is published rather than buried. Nor can we refund an account closed for abuse, or a payment somebody else made without your knowledge — that is a matter for your bank.

5. A transfer that seems to have gone missing

Order codes stop being offered after 15 minutes. That deadline decides what checkout shows you next — it never decides whether your money is honoured.

If you transferred the amount and your code expired before you sent the receipt, nothing is lost. Send us the receipt with that same code. We can still find the order and activate your plan, however long ago it was. If you have lost the code, send the receipt anyway with the email address on your account and we will match it.

6. How long a refund takes

We aim to answer within one working day and to send the transfer within three. A card-to-card transfer usually settles within minutes once it is sent, but the timing is your bank's rather than ours.

Refunds go back to the card the payment came from. We cannot send one to a different account.

7. Asking for one

Write to support@corresponda.ir or open a ticket from Support, with your order code and the card the payment came from. If you paid and heard nothing, that is the same address — tell us and we will find it.